Privacy policy

Privacy Policy – Cold Chapter

1. Who we are
Cold Chapter (KVK 86460706) – VAT NL004252881B53  
Email: info@coldchapter.nl  |  Website: www.coldchapter.nl  
We are the data controller for personal data processed via our store.

2. Data we process
• Order data: name, address, email, phone (optional), payment status, order details  
• Account data (if you create an account)  
• Newsletter data (only with consent)  
• Communication (email/contact form)  
• Technical data: IP address, device/browser info, cookies

3. Purposes & legal bases (GDPR)
• Fulfilling your order and customer service (Art. 6(1)(b))  
• Compliance with legal obligations incl. tax (Art. 6(1)(c))  
• Store improvement, fraud prevention, analytics (legitimate interest, Art. 6(1)(f))  
• Marketing communications (only with consent, Art. 6(1)(a))

4. Sharing your data
We share data only with processors necessary to operate our store: payment providers, logistics/shipping partners, IT/email providers, analytics/advertising partners (for marketing only with consent where required). We do not sell personal data.

5. International transfers
If data is transferred outside the EEA, we use appropriate safeguards (e.g., SCCs).

6. Retention
• Transaction data: 7 years (legal obligation)  
• Inactive accounts: up to 2 years  
• Marketing data: until you unsubscribe or withdraw consent

7. Your rights
Access, rectification, erasure, restriction, portability, and objection.  
Requests: info@coldchapter.nl. You may lodge a complaint with your local DPA (NL: Autoriteit Persoonsgegevens).

8. Cookies
We use functional, analytical and (with consent) marketing cookies. Manage preferences via the cookie banner/settings.

9. Security
We implement appropriate technical and organisational measures (e.g., SSL/TLS, access controls).

10. Changes
We may update this policy. The latest version is available on this page.