Privacy Policy – Cold Chapter
-
Who we are
Cold Chapter is an online store for men’s fashion and accessories.
Website: www.coldchapter.nl
Email: support@coldchapter.nl
KVK: 86460706 | VAT: NL004252881B53 -
What data do we collect?
• Order data: name, address, email, phone (optional), payment status
• Account data (if you create an account)
• Newsletter data (only with your consent)
• Communication via email or contact form
• Technical data: IP address, device/browser info, cookie IDs -
What do we use your data for?
• Order processing and delivery
• Customer service and order updates
• Improving our webshop and troubleshooting
• Marketing (only with consent) and retargeting
• Legal obligations (e.g., tax retention) -
Do we share your data?
Only with essential processors, such as:
• Payment providers (e.g., Shopify Payments/PayPal)
• Shipping and logistics partners
• IT and email providers (Shopify, email software)
• Analytics/advertising partners (e.g., Meta/Google) — only with consent where required
We enter data processing agreements with these parties. -
Cookies
We use:
• Functional cookies (e.g., cart, login)
• Analytical cookies (visitor statistics)
• Marketing cookies (only after consent)
You can manage preferences via the cookie banner/settings. -
Your rights (GDPR)
You have the right to access, rectify, erase, port, restrict, and object.
Submit requests to: support@coldchapter.nl -
Retention periods
• Invoice/transaction data: 7 years (legal requirement)
• Inactive accounts: up to 2 years
• Marketing data: until you unsubscribe/withdraw consent -
Security
We implement appropriate technical and organisational measures (e.g., SSL/TLS, access controls). -
Changes
We may update this policy. The most recent version is available on this page.