FAQ

What is the delivery time for my order?
Our products are shipped via external partners. Average delivery time is 7–20 business days, depending on the product and destination. We’ll always do our best to get your package to you as quickly as possible.

Can I return my order?
Yes. You have the right to return within 14 days of receipt. Note: for hygiene reasons, items such as underwear, lingerie, and personal care products cannot be returned if the packaging has been opened. See our Returns Policy for full details.

How can I track my order?
As soon as your order is shipped, you’ll receive an email with a tracking number. Didn’t get an email? Please check your spam folder or contact us.

What if my product arrives damaged?
We’ll fix it. Please contact us within 48 hours of delivery at info@coldchapter.nl (include clear photos). We’ll arrange a replacement or a refund.

Why does my order show ‘processed’ but there’s no tracking yet?
This means your order has been handed over to our supplier. You’ll automatically receive a tracking code once it has shipped. This can take a few working days.

Where do your products come from?
We work with carefully selected partners worldwide, mainly in Europe and Asia. All products are chosen for style, quality, and originality.

Can I cancel my order?
Orders can be cancelled only if they have not yet been processed or shipped. Contact us as soon as possible and we’ll see what’s possible.

I didn’t receive an order confirmation. What should I do?
Check your spam folder first. Still nothing? Your email address may have been entered incorrectly. Send us a message with your full name and order details.

How can I contact you?
Email us at info@coldchapter.nl.
We typically respond within 24–48 hours on business days.